Shipping & Returns

Shipping Information FAQ

Q: Where do you ship from?

A: All products are shipped from the Netherlands.

Q: Which carriers do you use for shipping?

A: We use PostNL primarily for domestic shipping within the Netherlands and PostNL International/DPD/DHL/UPS for international shipping.

Q: When will my order be shipped?

A: For most of in-stock products, we'll ship your package within 2 business days of your order. If customization is required or the item is a complex handcrafted piece, please allow 4-5 business days for preparation.

Q: How long will it take for me to receive my package?

A: Please see the estimated delivery times below:

  • The Netherlands: Approximately 2 business days
  • International (EU): Approximately 2-5 business days
  • Other Countries: Approximately 5-10 business days

Kindly note, international shipments may undergo additional customs scans, beyond our control. This could result in a few extra days of delay. 

Q: Will I receive a tracking code for my package?

A: Yes, you will receive a tracking link in the package dispatch notification email:

  • If your package is shipped via UPS, DHL, or PostNL Domestic, you can directly follow the tracking link provided in the email.
  • If your package is shipped via PostNL International, you can initially track it using the link provided. However, please note that once the package arrives in the destination country, it will be handed over to the local postal service. For more detailed tracking, you can use the same tracking number on the local postal service's website. For example, if your package is shipped via PostNL International to Germany, you can get general tracking information from the PostNL website. For more detailed updates, you can track the package on the Deutsche Post website using the same tracking number.

Q: Do you offer free shipping?

 

We offer free shipping worldwide for orders above a certain amount after discount:

  • Netherlands: Shipping is €5.95 for orders below €109, free above €109. 
  • Belgium, Denmark, Germany, France, Italy, Luxembourg, Austria, Spain: Shipping is €10 for orders below €139, free above €139. 
  • Other EU Countries, UK & Switzerland: Shipping is €15 for orders below €199, free above €199. 
  • For the rest of the world, it's €24 for orders below €359, free above €359.

Shipping costs are calculated automatically at checkout. 

 

Q: Will I need to pay any extra fees for orders coming from outside the EU?

A: Yes, there may be additional import tax fees that will need to be covered by the customer. We suggest checking with your local customs office to determine the exact amount. If any fees are required, they will not be covered by Liquid Universe. Thank you for understanding!

Return Policy 

At Liquid Universe, we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, you may do so within 14 days of receiving your package as long as the product is in its original, undamaged condition. Please note that we do not cover the cost of return shipping and the original shipping fees are non-refundable.

In order to process a return or exchange, please email us at info@liquid-universe.co with your request and order information. We will reply with further instructions on how to proceed. Thank you for shopping with us and we hope to see you again soon!

Shipping Policy Disclaimer

We're happy to offer free shipping on orders above certain order value! However, please note that free shipping is only applicable if you decide to keep your order. If you choose to return the items, we will deduct the original shipping cost we paid to the delivery company from your refund.

As a small business, we truly appreciate your understanding—covering all shipping costs for customers who simply wish to "try on" products is something we can't afford just yet.

If you'd like to try before you buy, keep an eye on our pop-up announcements! You're always welcome to visit, and if there’s something specific you’d like to try, let us know in advance. We’ll be happy to bring those items to the pop-up just for you.

Thank you for your support and for helping us grow! ❤️